🛍️ ORDERS
Q: How do I place an order? A: Simply browse our store, choose your product, select your size and color if applicable, and click “Add to Cart.” Then proceed to checkout and complete your payment. It’s that easy!
Q: Can I change or cancel my order after placing it? A: We process orders quickly, so changes or cancellations must be requested within 24 hours of placing your order. Please contact us immediately at veloshi and we’ll do our best to help.
Q: Will I receive a confirmation email after ordering? A: Yes! You will receive an order confirmation email as soon as your order is placed. Please check your spam/junk folder if you don’t see it in your inbox.
🎨 PRODUCTS
Q: Are your products custom printed? A: Yes! Every product is printed on demand, just for you, after you place your order. This means your item is made fresh and unique every time.
Q: What kind of products do you sell? A: We offer a wide range of print-on-demand products including t-shirts, hoodies, mugs, phone cases, tote bags, posters, and more. Check our shop to see the full collection!
Q: Will the colors look exactly like the pictures? A: We do our best to display accurate product images. However, colors may vary slightly depending on your screen settings and the printing process. We always aim for the best quality possible.
📦 SHIPPING
Q: How long does shipping take? A: Orders typically take 2–5 business days to produce and then 5–10 business days to deliver, depending on your location. Total delivery time is usually 7–15 business days.
Q: Do you ship internationally? A: Yes! We ship to most countries worldwide. Shipping times and costs may vary depending on your location.
Q: How do I track my order? A: Once your order is shipped, you will receive a tracking number by email. You can use that number on our Track My Order page to follow your package.
🔄 RETURNS & REFUNDS
Q: What is your return policy? A: Since every product is made to order, we do not accept returns for wrong size or change of mind. However, if your item arrives damaged, defective, or with a printing error, we will replace it or refund you at no cost. Please visit our Return & Refund Policy page for full details.
Q: What if my item arrives damaged? A: We’re so sorry if that happens! Please contact us within 7 days of receiving your order with a photo of the damaged item and we will make it right immediately.
Q: How long do refunds take? A: Once approved, refunds are processed within 5–10 business days back to your original payment method
💳 PAYMENTS
Q: What payment methods do you accept? A: We accept all major credit and debit cards including Visa, Mastercard, American Express, as well as PayPal and other payment options available at checkout.
Q: Is my payment information secure? A: Absolutely. Our website uses SSL encryption and secure payment gateways to ensure your personal and payment information is always protected.
📩 Still have a question? Contact us anytime at cantact and we’ll be happy to help!